www.thisworldtobook.com is an Internet domain and is a brand owned by Positive Stay Spain, S.L., with CIF B09650151, with address at Paseo de las Delicias, 63B, 28045, Madrid. Positive Stay Spain, S.L. has the necessary permits and licenses (Registry of Tourist Companies: CICMA nº 4360) to carry out the commercial management of online tourist reservations. The use by the user of the services contained in the www.thisworldtobook.com website implies the express acceptance of the following general contracting conditions:
FIRST: Definitions and scope
The terms of the contract must be understood in accordance with the following definitions:
- www.thisworldtobook.com: Registered domain name, owned by Positive Stay Spain, S.L. which acts as a commercial manager of online tourist reservations.
- this world to book: Brand corresponding to the registered domain www.thisworldtobook.com.
- Customer: Customer will be understood as the person who reserves one or more services offered on our website.
- Services: Service is understood as any provision offered by www.thisworldtobook.com on its website, such as the reservation of accommodation stays.
- Website: The website www.thisworldtobook.com is understood
- Accommodation: It refers to the accommodation objects of the service. this world to book is empowered to modify these General Conditions at any time and without prior notice, however, these changes will not affect the reservations that www.thisworldtobook.com has accepted prior to the modification. For this reason, the client is recommended to read, save and print a copy of these General Conditions when formalizing their reservation.
SECOND: Legal capacity to contract
The user declares that he is of legal age (over 18 years of age) and that he has the necessary legal capacity to contract the services offered by this world to book, stating that he accepts the binding of this agreement and fully understands and accepts the conditions announced here. for the use of the website and the services offered. In case of contracting by minors, the authorization of the parents or legal guardians will be required in order to proceed with the reservation of the services offered. this world to book is not responsible for the veracity and accuracy of the data completed by the user and, therefore, cannot verify their age.
THIRD: Knowledge and express acceptance of the conditions
Hiring a service offered by this world to book implies knowledge and express acceptance of these General Conditions. Likewise, the contracting of a specific tourist service offered by the accommodations that appear in this world to book implies the explicit acceptance of the general contracting conditions of the accommodation in question that will be exposed in the offer. In case of conflict, discrepancy or inconsistency between these General Conditions and the Special Terms and Conditions of each offer, the latter shall prevail.
FOURTH: Formalization of reservations
- Process
- When the user makes his reservation through the www.thisworldtobook.com website, the reservation will be in a pending status and will not be confirmed until the client receives the notification to that effect that www.thisworldtobook.com will send by email (confirmation email).
- That notification will be sent once the payment or payment of confirmation inherent to this world to book has been confirmed and within a period not exceeding 24 business hours after the formalization of the payment in a formal way. electronics. this world to book reserves the right to modify the payment conditions in case of publishing or promoting special offers and/or campaigns.
- In this case, the payment conditions will be set out in detail in the informative content of each offer or campaign.
- Confirmation of seat reservation
- The confirmation of a reservation will be sent by this world to book to the client by email in which the essential elements of the contract will appear, such as the contracted services and products, the price and the date of enjoyment of the service.
- Confirmation Amount
- The confirmation amount for each service offered by this world to book is 100% of the total amount contracted.
- Likewise, and by virtue of the principle of freedom of contracting, this world to book may agree percentages outside this rule expressed as a general principle, according to each circumstance and client or clients.
- Document that formalizes the contract
- Once the payment of the reservation has been made, this world to book will send a confirmation email to customer services by email. This electronic document has the character of a receipt. In the event that the client does not receive their service confirmation voucher, it is recommended that the client contact us through the contact section or by sending the request to info@thisworldtobook.com
- The payment of the services contracted to this world to book ends with the service confirmation email. However, some accommodations may ask the customer for their credit card number, which will operate as a guarantee for eventual payment of extra services consumed or possible damage caused to it.
- The client, at the end of the contracted service, may request the remittance of the supporting invoice for the services provided by this world to book. For organizational reasons, to request the invoice it will be essential for the client to request their invoice by email, directing the request to info@thisworldtobook.com
- The client expressly accepts that the invoice accrediting the provision of services be sent by email to the address that the same consigns.
- Customer Communications
- The client expressly accepts that the communications made by this world to book are made through the email indicated by the client. In case of detecting any incident related to a client's reservation, this world to book will contact the client through the email indicated by the latter.
- In case of not being able to contact the client by the aforementioned means, this world to book will try to contact the client by telephone. However, if the telephone route is unsuccessful, the client expressly agrees to be notified of any eventuality by sending, by this world to book, the email in which such circumstance is reported.
FIFTH: Accuracy of data and privacy policy
In order to contract the different services offered by this world to book on its website, the user declares that all the information provided at the time of making the reservation is true, complete and accurate. The client who formalizes a reservation expressly authorizes this world to book to proceed to include in an automated file of private ownership the personal data that appears in the fields of the form for the adequate provision of its services.
The user is responsible for correctly providing their data, which must match those that appear on their ID or passport. this world to book is not responsible for the problems that could be caused by the omission or falsification of data. In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that your data will be included in an automated file called Clients and/or Accommodations. It is indicated that the person responsible for the file is Positive Stay Spain, S.L., Paseo de las Delicias, 63B, 28045 Madrid, and that the client can exercise their rights of access, rectification, opposition and/or modification by sending an email to info@thisworldtobook.com or by postal mail addressed to the aforementioned registered office. The data provided by the client will be treated in accordance with the provisions of our privacy policy.
SIXTH: Communication and transfer of data to third parties
In order to guarantee the correct development of the contracted products and/or services, we inform you that this world to book will share your personal data with the service provider that the client reserves (accommodation, environmental platform, etc.). The user accepts this transfer of data and expressly authorizes this world to book, through www.thisworldtobook.com, so that it can proceed with the communication of the client's personal data that will be used by the service provider with the strict and sole purpose of the proper development of the contracted service.
Likewise, in those cases in which it is not the user who makes the reservation who should enjoy and benefit from the contracted services, the user expressly undertakes to obtain the consent for the transfer of their data from those third parties who should benefit from the same, all this before communicating your data to www.thisworldtobook.com.
SEVENTH: Cancellation policy, modifications, refunds and returns
this world to book establishes as a cancellation and modification policy that which arises from the conditions established by the providers of its services, to which it complies in its entirety and informs about them in the files of each product or service on the website www.thisworldtobook.com.
- Cancellation of reservation at the request of the client
In accordance with the provisions of Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, at any time the consumer may desist from the requested services. or contracted, having the right to a refund of the amounts paid, but must indemnify this world to book, in the amounts specified by each provider in accordance with the contracted service.
Reservations made through this page will be guaranteed by the credit card provided by the user in the form. Failure to show up at check-in or cancellation after the deadline entails the automatic charge to the credit card of the amount corresponding to the stay, as well as the cancellation of the reservation. To cancel or modify your reservation, you can use our web service by entering your booking reference number and the arrival and departure dates of said reservation in the "client access" section.
If it is not possible to make the modification or cancellation of the reservation through our website, you can contact us directly by phone (617356445) or email (info@thisworldtobook.com)
If the cancellation is received 48 hours or more days before your scheduled arrival at the hotel, 100% of the deposit will be returned via the credit card with which the payment was made.
If the cancellation is received less than 48 hours before your scheduled arrival at the hotel or if you do not show up on the day of arrival, no refund will be made for cancellation fees.
Depending on the hotel establishment, service or product you are reserving, you must take into account that they may have special and specific cancellation conditions. The cancellation conditions mentioned in the reservation process should always be reviewed. These will take precedence over the general booking conditions.
- Cancellation of reservation at the request of this world to book
In the event of imponderables referred to suppliers or closure of this this world to book reserves the right to offer the client a service of equal or superior category to the one he had contracted. If the consumer and user does not accept said change, the contract will be terminated, and this world to book will reimburse the amounts that the client would have paid. However, this world to book will be exempt from paying the aforementioned compensation when the cancellation of the benefit occurs due to force majeure, provided that the legal requirements established in article 159.4 of Royal Decree 1/2007 for the Defense of Consumers and Users. If the full payment of the requested services is not made in the established period and manner, this world to book is empowered to proceed with the automatic cancellation of the reservation.
- Reimbursement of amounts
Refunds of amounts in case of reservation cancellation are governed by the specific terms and conditions of each accommodation and are specified in each product or service file. In the event of a refund corresponding to the client, this world to book will pay the amount due. The client must take into account that the reimbursement of the amounts may take a few days, a period that in no case will exceed 14 days, counted from the moment in which the client reliably provides the bank details to make the return. The amount will be returned to the account associated with the card with which the payment is made.
EIGHTH: Credit Cards
this world to book establishes as a cancellation and modification policy that which arises from the conditions established by the providers of its services, to which it complies in its entirety and informs about them in the files of each product or service on the website www.thisworldtobook.com.
All transactions made with a credit card online through our website www.thisworldtobook.com are made in a secure environment using SSL (Secure Socker Layer) protocol with high security encryption. The secure server establishes a connection so that the information is transmitted encrypted. The user can check that he is in a secure environment on the page where he has to enter his card details, if a closed padlock appears in the status bar of his browser.
NINTH: Prices and Taxes
If nothing is said to the contrary, the prices shown in the offer visible to the customer are the final prices per person and stay (all taxes included) that the user must pay to this world to book. However, the local authorities of certain Autonomous Communities and certain countries may levy additional tourist taxes that must be paid in the place where the trip takes place. In the aforementioned cases, said tax will be reflected in the travel offer and it will be the client who will be subject to the payment of the tax or fee. this world to book may decline any type of contractual responsibility in the event of typographical or numerical errors in its offers that suppose a manifest and evident error that could not go unnoticed by the average user. This exemption from liability will only operate on those errors with respect to which this world to book would have proceeded with the diligence and immediacy required for its correction, communicating such situation to the client quickly and reimbursing, where appropriate, the amounts that would have been paid by the same.
In the event of a rate error that affects the price of a confirmed reservation, this world to book is expressly authorized to modify the affected reservation to reflect the correct rate, prior notification to the client. If this world to book offers the client the option to cancel the reservation and the client does not cancel within the given period, it will be understood that the corrected rate and any applicable discounts that, in its absolute discretion, and as a mere gesture of goodwill, have been accepted. , this world to book may decide to apply (as applicable). Regardless of the above, this world to book reserves the right to cancel the reservation and, in the event of such cancellation, they will not be liable to the client, and this world to book will refund the amounts paid by the client for said reservation (as applicable). .
TENTH: Incidents and responsibilities
With the aim of being able to solve any incident that may occur during the course of the contracted service, this world to book recommends to the consumer or user that the complaints, incidents or claims that are made be recorded in the accommodation itself where the service is provided in order that these can be resolved in the shortest period of time possible. However, in accordance with the provisions of current legislation, this world to book will respond, together with all those involved in the development of the provision of the service, for the breach or defective performance of the contract as long as this was not due to circumstances attributable to the consumer and user or when said breach is due to force majeure or those causes that, despite the diligence of this world to book, could not have been avoided.
ELEVENTH: Proof of identity and possible fraud
In order to guarantee the correct development of the contracted reservations, this world to book reserves the right to request its clients to send a photocopy of their national identity document or any other document that irrefutably proves their identity. In the event that the client or their companions do not provide the aforementioned information, this world to book will be in a position to cancel the affected reservations, returning the amounts paid to the client.
In the event that this world to book detects signs of possible fraud in the making of reservations, it will carry out as many investigations as it deems appropriate and reserves the right to cancel the affected reservations. All this without prejudice to the return of the amounts paid by the client. The cancellations of the reservations referred to in the previous paragraphs will be communicated to the clients by sending an email and a telephone call to the addresses and numbers that the client has provided to this world to book . The company is not responsible for the non-observance that the client may make of the contact channels provided.
TWELFTH: Use of the website and content
This website is intended solely and exclusively for the personal use of users. Its modification, reproduction, duplication, copying, distribution, sale, resale and any other form of exploitation, whether for commercial purposes or not, is prohibited. The customer agrees not to use this website for illegal or prohibited purposes.
In particular, the user of the website accepts that he can only use the website for himself and that the products or services acquired through the website will be destined for his own use or consumption or that of the people on behalf of whom he is legally authorized. to act and contract. The user will not resell the products or services acquired through the website to other people.
THIRTEENTH: Intellectual and industrial property
All content, brands, logos, drawings, designs, etc., that appear on the this world to book website are protected by intellectual and industrial property rights and are expressly reserved for this world to book , or, where appropriate, for natural or legal persons who appear as authors or owners of the aforementioned rights. The violation of the above rights will be prosecuted in accordance with the provisions of current legislation.
Any use of the content of this website is strictly prohibited, including the reproduction, modification, distribution, transmission, subsequent publication, exhibition or total or partial representation of the same, for uses other than legitimate information or contracting of the users of the services offered. . Likewise, any kind of use of the images contained in the www.thisworldtobook.com website outside of the aforementioned website without the express consent of this world to book or its suppliers is strictly prohibited.
FOURTEENTH: Use of photographs and illustrations
this world to book does everything possible so that the photographs and illustrations that it shows on its website correspond to reality and offer a visual representation of the services that it commercializes. The purpose of including these images is to be able to offer the client a more detailed impression of the contracted services. However, these photographs should not be considered as an exact statement of the services but as a merely indicative parameter of the same.
FIFTEENTH: Exemption from liability for service outages or website malfunctions
this world to book is not responsible, in any case, for damages of any nature that may cause, by way of example: possible errors or omissions in the contents, lack of availability of the web portal or the transmission of viruses or malicious programs, despite having adopted all the technological measures aimed at its prevention, elimination and/or mitigation in accordance with the current state of science and technology.
SIXTEENTH: Responsibility for external links
In the event that the web portal contains links or hyperlinks to other internet sites, this world to book will not exercise any type of control over said sites and content. In no case will this world to book assume any responsibility for the content of the links, nor will it guarantee their technical availability, quality, reliability or accuracy. Similarly, the inclusion of these external connections will not necessarily imply any type of association, merger or participation with the connected entities.
SEVENTEENTH: Jurisdiction
The possible disputes that may arise from the interpretation and/or fulfillment of this contract will be dealt with by the courts and tribunals of the address of this world to book. If any clause included in these general conditions is declared totally or partially null or ineffective, said affectation will not be extended to the other clauses of the contract that are not considered null. Therefore, the contract will remain in force excluding the clauses affected by nullity or ineffectiveness.
EIGHTEENTH: Modification of Terms and Conditions
Our business is constantly changing, as are our Privacy Policy and all rules and regulations posted on our website, including these Terms and Conditions. We may or may not send emails or otherwise provide you with periodic reminders of changes to our policies, but it is your express obligation to review recent changes to any of our policies or these Terms and Conditions. this world to book reserves the right to revise these Terms and Conditions at any time without prior notice to its users.
NINETEENTH: General Terms and Conditions of Use
These terms and conditions do not replace the previous provisions, but rather complete and supplement them.
- The final consumer will be responsible for obtaining the necessary documentation at the destination (such as visas, identity documents, passports, medical documents, etc.) and this world to book will not be responsible for any circumstances or expenses incurred due to the lack of documentation or non-compliance of any of the requirements.
- this world to bookwill not be responsible for the client's luggage.
- Kids. Special conditions for children are agreed with each accommodation that are not based on a single particular criteria; therefore, and given that each establishment applies its own special conditions or discounts, the final consumer must request information on this subject at the time of making their reservation.
- Cribs. The availability of cribs is subject to confirmation by the accommodation establishment. If this service is necessary, please let us know at the time of booking, as some accommodation establishments have limited availability of such items. This additional service can be paid by the final consumer directly at the accommodation establishment, if required.
- Accommodation services for a third person. Almost all accommodation establishments will treat reservations for a third person as a double room with an additional bed. The final consumer should consult the extra cost or applicable discount for an additional bed occupied by an adult, since this varies depending on the accommodation establishment. There are accommodation establishments with very few additional beds available, therefore, it is imperative that the final consumer confirm availability when making their reservation. Failure to do so may result in an additional bed not being available at the accommodation establishment, without the right to claim any service provision or amount from this world to book.
- Modifications. Unless duly processed by this world to book, the customer may not reduce the reserved period of stay or requested service, or change the names of the final consumer once the reservation has been confirmed. All these changes will be considered as cancellation of the reservation. Modifications to extend the reserved period will be subject to availability; in case of extension, the price will be modified accordingly.
- Cancellations. Claims for refunds from a client who leaves the accommodation establishment before the reserved departure date (early departure), must be submitted to this world to book within seven (7) days from the effective date of departure, along with with a written confirmation from the accommodation establishment with the date and time of departure. In case of no-show or early departure, the accommodation establishment may charge you the full amount of the original reservation, in which case the refund will not be applied to the client.
- Name change. Throughout the year, some accommodation establishments may change their name or company name, which should not be construed as a change of accommodation establishment or modification of the reservation.
- Works in the accommodations. this world to book provides the information provided by the accommodation establishment regarding the existence of restoration or renovation works of the establishment, as well as the duration of them. this world to book will not be able to accept claims for works that have not been informed about or that extend after the expected completion date.
TWENTIETH: Specific Conditions for Transport Bookings (Flights and Trains)
this world to book offers the possibility of booking transport services, including flights and trains, through the Servivuelo platform (www.servivuelo.com), acting solely as an intermediary between the client and the provider. Booking these services implies the express acceptance of Servivuelo’s general and specific terms and conditions, which the client may consult on their website.
- Booking and Responsibility: Responsibility for the proper execution of the booked transport services lies exclusively with Servivuelo and/or the transport companies. this world to book shall not be held liable for delays, cancellations, schedule changes, lost luggage, or any other incident related to air or rail transport.
- Travel Documentation: It is the client's responsibility to verify the accuracy of their booking details and ensure they possess the required documentation (ID card, passport, visas, medical certificates, etc.).
- Cancellations and Modifications: Any change or cancellation will be subject to the policies of Servivuelo and/or the airline or railway company. These conditions may include non-refundable fares, penalties, or no refund at all. The client accepts these conditions when confirming their booking.
- Confirmation and Ticket Issuance: The ticket booking will be considered confirmed once payment has been received and the electronic ticket issued by Servivuelo. The client will receive an email with their booking reference and associated ticket.
- Customer Service: To manage incidents, changes or refunds related to transport services, the client may contact info@thisworldtobook.com directly, who will forward the request to the Servivuelo support team.
- Applicable Conditions: For all matters not expressly covered in this section, the General Terms and Conditions of Servivuelo shall apply.
By booking transport services through our platform, the user acknowledges having read, understood, and accepted both these conditions and those established by the provider.